We must become the change we want to see.
-- Mahatma Gandhi
Building Supportable Products
How does support figure into your product's Cost of Goods? Many
unnecessary support costs can be minimized with changes in product
design. Do your senior support staff know what information is vital to pass
along to your Product Managers?
Using the information presented in Building Supportable Products, you will
Preserve the profitability of your products
Positively impact customer experiences that influence customer loyalty
Improve the working relationship between Development and Support
Feed vital product knowledge from customer interactions into the design
Building Supportable Products is provides useful information and
dialog for Developers, Product Managers, and Technical Support Managers and
their senior staff.