We must become the change we want to see.
-- Mahatma Gandhi
Active Listening Skills
Are you and your staff communicating effectively enough with one
another? Improve your communication skills by learning to become better
listeners. Using information and techniques
learned in Active Listening Skills, you will:
Improve working relationships
Minimize misunderstandings
Understand why listening is a critical competency for managers
Differentiate between the five different purposes behind listening and
choose the right one for each situation
Learn how to compensate for bias
Improve your speaking skills and improve retention rate with your
listeners
Understand the role of regulatory cues in effective communication
Active Listening Skills are a key component to good leadership and a
must-have for managers and unofficial leaders alike.
