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Building Supportable Products
How does support figure into your product's Cost of Goods? Many unnecessary support costs can be minimized with changes in product design. Do your senior support staff know what information is vital to pass along to your Product Managers?

Using the information presented in Building Supportable Products, you will
  • Preserve the profitability of your products
  • Positively impact customer experiences that influence customer loyalty
  • Improve the working relationship between Development and Support
  • Feed vital product knowledge from customer interactions into the design process

Building Supportable Products is provides useful information and dialog for Developers, Product Managers, and Technical Support Managers and their senior staff.

 

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Send mail to smewm@soaringmountain.com with questions or comments about the Soaring Mountain web site. After all, I'm far better at coaching than coding.