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Coaching Skills for Managers
So many managers strive for a coaching style of leadership, but what does that really mean? Learn how coaching can be used appropriately (and when it does not make sense) from a certified professional coach with years of high tech management experience.

Coaching Skills for Support Professionals
If you are striving for reduced handle times on your calls but don't want to risk repeat calls or damaging customer satisfaction in the process, developing coaching skills in your agents may be the answer. When technology professionals in support and internal help desk organizations use the techniques developed for this workshop, they are able to much more quickly get an accurate picture of what their customers really want, even when those customers don't know how to ask for it the right way. In this workshop, your agents learn the skills that will help them help their customers more effectively with fewer callbacks and less frustration.

 

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Send mail to smewm@soaringmountain.com with questions or comments about the Soaring Mountain web site. After all, I'm far better at coaching than coding.