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Active Listening Skills
Are you and your staff communicating effectively enough with one another? Improve your communication skills by learning to become better listeners. Using information and techniques learned in Active Listening Skills, you will:
  • Improve working relationships
  • Minimize misunderstandings
  • Understand why listening is a critical competency for managers
  • Differentiate between the five different purposes behind listening and choose the right one for each situation
  • Learn how to compensate for bias
  • Improve your speaking skills and improve retention rate with your listeners
  • Understand the role of regulatory cues in effective communication

Active Listening Skills are a key component to good leadership and a must-have for managers and unofficial leaders alike. 


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