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Disclaimer I may receive compensation from books and other merchandise purchased through
the Amazon.com Associates program. Reviews posted on the Soaring Mountain
website are my own opinion and should not be construed as recommendations or as
necessarily relevant to your needs. As in the rest of life, you're going to
have to think for yourself. If you decide along the way that you would like
to purchase one of these books and you want to do it through Amazon.com,
I've tried to make it easy for you to do so. |
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Leading Geeks by Paul Glen is a great resource if you want to
understand the intellectual mind as well as what works and what doesn't (and
why) in terms of managing a technical group. |
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Delivering World Class Technical Support by Navtej (Kay) Khandpur
and Lori Laub is particularly useful for anyone setting up a support
center from scratch and anyone just getting started in tech support
management. It won't do the thinking for you but does do a good job
outlining the thinking that needs to go into planning and running a good
support department. I still refer to it periodically. |
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Now What? by Laura Berman Fortgang may be exactly what you
need if you have been thinking of hiring a coach. It is great as either a
standalone resource or as a companion piece in the coaching relationship and
is useful whether you seek greater fulfillment through making small changes
in your life or your current job or are thinking of undergoing a major
overhaul. If this sounds interesting, also consider signing up for a
workshop based on the book. |
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Watch this space for more information on books from my bookshelf |
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Proud supporter of the Bookcrossing.com "Read and Release"
program.
Experience life fully, then share it. |
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